Returns & Exchanges
At Lorang by Zeno, we want you to be completely satisfied with your purchase. If you are not happy with your order, you can return any unworn and unwashed items within 30 days of delivery.
Initiate Your Return
Log into your account portal or enter your order number on our returns page to select the items you wish to send back.
Package Your Items
Place the items in their original packaging with all Lorang by Zeno tags attached to ensure a smooth inspection process.
Label and Ship
Print the prepaid shipping label provided via email, attach it to your package, and drop it off at any authorized carrier location.
Receive Your Refund
Once our team inspects the returned garments, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing