Frequently Asked Questions
Everything you need to know about your Lorang by Zeno shopping experience.
What is the standard shipping timeframe for my order?
We typically process orders within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international deliveries may take 7-14 business days depending on your location.
How can I return or exchange a garment?
Lorang by Zeno offers a 30-day return policy. Items must be unworn, unwashed, and have all original tags attached. To start a return, please visit our online Return Portal.
How do I ensure I am choosing the right size?
We provide a detailed Size Guide on every product page. Since our cuts vary by collection, we recommend measuring yourself and comparing it to our specific dimensions for the perfect fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.
Where are Lorang by Zeno products manufactured?
Our collections are designed in-house and manufactured in ethically certified factories that prioritize sustainable practices and fair labor conditions.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we begin processing orders immediately. You can modify or cancel your order within 60 minutes of placement by contacting our customer support team.